WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by:-
BACS – For BACS payment please contact the office
HOW MUCH IS CARRIAGE?
Carriage on bespoke cut to size items will be calculated based on the size and quantity ordered. This will automatically show when you complete the ‘cut to size’ information. For any sheet over 1500 x 500mm please contact the office for a delivery quote.
CAN YOU DELIVER ON A WEEKEND?
Yes we can arrange for a courier to deliver to you on a Saturday. Please contact the office for a quote.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Any orders received before 3pm will be downloaded and processed the same day. Your order will be completed and despatched within 1-2 working days. If your order is for a bespoke cut to shape then we aim to despatch within 2-4 days. Orders are mainly sent by next working day courier and will require a signature.
CAN I COLLECT MY ORDER?
Yes, by appointment only, please contact the office.
DO YOU OPEN SATURDAYS?
No we currently do not open on the weekends.
WHAT IS YOUR RETURNS POLICY?
We hope your item arrives in perfect condition but we understand certain unforeseen circumstances arise and you may receive imperfect goods or your order may be wrong. In these circumstances please tell us within 7 days and we will replace your goods or provide a full refund. Please sign for the goods as ‘damaged’ and if possible email a picture with your order number; this will help ensure a quick turnaround for a refund or replacement.
DO YOU HAVE A MINIMUM ORDER CHARGE?
No we do not have a minimum order charge.
CAN I REQUEST A SAMPLE?
Yes please contact the office with the item you require.
DO YOU DO INSTALLATIONS?
We do not currently offer an installation service, but we may be able to offer suggestions as to who to contact.
IS THERE A DIFFERENCE BETWEEN ACRYLIC AND POLYCARBONATE?
Acrylic is a light, strong, flexible plastic that is available in a range of colours and finishes. Polycarbonate is a clear material and is a little more expensive; it does scratch more easily, but is virtually unbreakable.
CAN I DRILL MY OWN HOLES IN THE ACRYLIC ON SITE?
Yes you can drill your own holes on site, using a regular battery type drill with a standard spiral bit suitable for wood. Keep the drill speed relatively low, and take your time when drilling through. Keep clearing the cut acrylic from the hole, and put a piece of scrap wood directly beneath the acrylic.
HOW DO I CLEAN ACRYLIC?
We would recommend using just warm, slightly soapy water. Some household cleaning sprays can be too harsh for acrylic and discolouration/ crazing may be caused.
WHAT IS THE FIRE RATING OF ACRYLIC AND POLYCARBONATE?
Cast acrylic has a class 3 fire rating
Extruded acrylic has a class 4 fire rating
Polycarbonate has a class 1 fire rating
CAN I HAVE ACRYLIC BEHIND MY HOB/COOKER?
We don’t recommend using acrylic behind a hob or cooker as it is a potential fire risk. We would recommend aluminium composite which is available in white, brushed steel and various colours.