Depending on the size of the item, the method of delivery (by Royal Mail First Class Signed For, Overnight Courier or Same Day delivery) will be clearly stated upon order to your specified delivery address. Receipt of goods may need to be Signed For. The company retains the absolute right to select the method and route of carriage of the goods.
We currently deliver to the UK and Ireland. Delivery charges are calculated based on the size of the material ordered. Using our online made to measure service you will be given a price for the delivery based on the order being delivered to the UK. For deliveries made to Northern or Southern Ireland we may contact you for further details. When delivering to some delivery locations we can incur increased shipping costs, if this is likely to happen the customer will be contacted to discuss any possible extra delivery charges required. These may include:- Channel Islands, Scottish Islands, Scottish Highlands, Isle of Man, Isles of Scilly, Remote areas and Southern and Northern Ireland
We process and dispatch the vast majority of orders within 48 hours of receipt; however our standard terms are 3-5 working days. We will make every effort to deliver your order within our estimated delivery times. Any dates specified by the company for delivery of goods are approximate only and not of contractual affect. Due to the nature of the ”made to measure” products we supply, we provide delivery prices at a standard rate and reserve the right to cancel an order should it become economically unviable to fulfil the order. In these rare circumstances the customer will be contacted first to discuss alternative options.
For simple cut panels with or without holes and polished edges, we will aim to have them packed and despatched in 1-2 days from confirmation of order. Any bespoke shaped items will be despatched within 2-4 days from confirmation of order. Please allow time to receive and check your order before you need to use it. We do not accept responsibility for any consequential loss.
Collection is available, however will be by appointment only. Please contact the office prior to collection.
Delivery will be completed when we deliver the order to the address you provided whilst placing the order. The products will be your responsibility from the completion of delivery. If the Customer’s order has not been delivered within 14 days of the order being dispatched (customer notified via email) then the Customer must notify us immediately via email or telephone. Failure to do so may prevent the Customer from being eligible for a replacement.
As from the time of delivery the company shall not be liable for any direct, indirect or consequential loss, damage or deterioration of the goods from whatever cause arising. If the company is to deliver to an independent carrier for onward carriage to the end place of delivery to the final customer, delivery shall be deemed to be the delivery of the goods to the buyer when delivery to the independent carrier takes effect. No charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence), nor will any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 150 days.
Refusal by the customer to take deliveries at the specified times will relieve the company from the obligation to make further deliveries without prejudice to the company’s right to recover damages for such refusal.
If no-one is available to take delivery we will where possible leave the products in accordance with any additional delivery instructions, however our compliance with any delivery instructions that you provide cannot be guaranteed. If we are unable to deliver the order to you in the event that no-one is available to take delivery, or the address you provided during the order process was incorrect we will try to leave a failed delivery note if possible. You will need to contact us to rearrange delivery for which you will be responsible for any additional delivery costs.
Your order will be packed with great care to ensure they arrive in perfect condition. All deliveries are made by reputable delivery companies.
Any testing and /or inspection required under the contract shall be carried out at the company’s works or such other place or places as the company may appoint and shall be accepted as final by both parties.
In any case where the customer wishes the company to insure any specific consignment of goods the customer must so advise the company immediately upon the date the order is placed and confirmed prior to delivery, quoting the full value to be insured and the premium chargeable for such insurance shall be paid by the customer.